l98 Frequently Asked Questions

Creating an l98 account takes less than two minutes. Visit the l98 Login page, select the registration option, enter your mobile number, choose a strong password, and confirm your details. You will receive a one-time password (OTP) via SMS to verify your number. Once confirmed, your account is active and you can make your first deposit immediately. You must be aged 21 or above to register.

l98 requires a valid National ID Card (NID) or passport for identity verification. You may also be asked to provide a selfie holding your ID and proof of your payment method (a screenshot of your bKash or Nagad account matching the mobile number on your l98 profile). Verification is typically completed within 24 hours on business days. Submitting clear, unedited photos speeds up the process significantly.

No — l98 strictly allows one account per person, per household, and per device. Opening multiple accounts (commonly called "multi-accounting") is a violation of the Terms & Conditions and will result in all associated accounts being permanently closed and any pending winnings being voided. If you have accidentally created a duplicate account, contact support immediately to merge or close the duplicate before it causes issues.

On the l98 Login page, tap "Forgot Password" and enter the mobile number registered to your account. An OTP will be sent via SMS within a few seconds. Enter the OTP, set a new password, and confirm. If your registered number is no longer accessible, contact l98 support at [email protected] with your account details and a copy of your NID so the team can verify your identity and reset your credentials manually.

To permanently close your l98 account, send a written request to [email protected] from the email or mobile number linked to your account. State clearly that you want the account closed and the reason (optional). Any remaining balance will be returned to your registered bKash or Nagad number before closure. If you are closing the account due to gambling concerns, l98 recommends choosing self-exclusion instead, which includes additional safeguards against re-registration.

bKash deposits to l98 are credited instantly in the vast majority of cases — typically within 30 seconds of the transaction being confirmed on your bKash app. If your balance has not updated after five minutes, first check that the transaction shows as "Successful" in your bKash history, then contact l98 support with the transaction ID and timestamp. Do not attempt a second deposit until the first one is resolved to avoid double charges.

The minimum deposit on l98 is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit set by l98 for standard accounts, though your individual bKash or Nagad wallet daily transfer limits may apply. If you are depositing via Dutch-Bangla Bank, BRAC Bank, or another partner bank, minimum amounts may vary — check the cashier page for the latest figures.

The minimum withdrawal amount on l98 is ৳500. Withdrawals below this threshold cannot be processed. To withdraw, navigate to your account cashier, select "Withdraw", choose your preferred method (bKash, Nagad, or Rocket), enter the amount, and confirm. Your account must be fully verified and any active bonus wagering requirements must be completed before a withdrawal request is approved.

Most l98 withdrawal requests to bKash and Nagad are processed within 1–4 hours during normal business hours (Bangladesh Standard Time, UTC+6). During peak periods or public holidays such as Eid, processing may take up to 24 hours. Bank transfer withdrawals to institutions like Sonali Bank, Islami Bank, or City Bank typically take 1–2 business days. You will receive an SMS or in-app notification once your withdrawal has been sent.

l98 does not charge any platform-side fee for standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket) may apply their own transfer charges as per their standard rates — these are outside l98's control. Always check your bKash or Nagad app for applicable service fees before confirming a transaction so the final amount credited matches your expectation.

Yes — l98 fully supports Nagad and Rocket alongside bKash as deposit and withdrawal methods. The process is identical for all three: open your wallet app, send to the l98 merchant or personal number shown in the cashier, enter the transaction ID back in your l98 account, and your balance updates within moments. Upay is also supported for deposits. All amounts are settled in Bangladeshi Taka (BDT).

Yes — l98 offers an extensive cricket betting market covering Bangladesh Premier League (BPL), Bangladesh Tigers international matches, IPL, T20 World Cup, ICC tournaments, and more. You can bet on match winner, top batsman, total runs, over/under markets, and live in-play odds that update ball by ball. Cricket is the most popular betting category on l98 and new markets are added for every major fixture involving the Bangladesh Tigers.

All slot games on l98 are supplied by certified third-party studios including Pragmatic Play, NetEnt, and Microgaming. These providers use independently audited Random Number Generators (RNGs) to ensure every spin outcome is statistically random and unpredictable. l98 does not modify game results in any way. Return-to-player (RTP) percentages for each game are available in the game information panel before you start playing.

Yes — l98 is fully optimised for mobile browsers and does not require a separate app download. Simply open l98.org in any modern Android or iOS browser (Chrome, Safari, Firefox), log in, and play. The mobile site loads quickly on standard 4G connections common across Dhaka, Chittagong, and other major cities in Bangladesh. All games, deposit methods, and account features are available in the mobile browser version.

Fierce Fishing is an arcade-style shooting game available on l98 where players use virtual cannons to catch fish that carry different point and multiplier values. The bigger and rarer the fish, the higher the potential payout. It is one of the most popular casual game formats among Bangladesh players due to its simple controls, fast gameplay, and real-money rewards. You can access Fierce Fishing directly from the main navigation menu on l98.

Live casino games on l98 are streamed in real time from professional studios operated by providers like Evolution Gaming and Ezugi. You join a table hosted by a real human dealer via HD video feed and place bets through your screen just as you would at a physical casino table. Games include Live Baccarat, Live Roulette, Live Blackjack, and Dragon Tiger. A stable internet connection (4G or Wi-Fi) gives the best experience.

l98 offers a welcome bonus on your first deposit — the exact percentage and maximum bonus amount are displayed on the promotions page at the time you register. Typically, new players in Bangladesh can receive a deposit match bonus of up to ৳20,000. The welcome bonus is credited automatically to your account after your first qualifying deposit is confirmed. Always read the full bonus terms before claiming, as wagering requirements apply.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus funds convert into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in bets before withdrawing. On l98, your progress toward completing wagering requirements is tracked in real time inside your account bonus dashboard.

l98 periodically offers free spins on selected slot titles as part of seasonal promotions — for example, around Pohela Boishakh (Bengali New Year), Eid, or major cricket tournaments like the T20 World Cup. No-deposit bonuses are offered at l98's discretion and are typically sent via SMS or in-app notification to eligible accounts. Check the promotions section after logging in to see what is currently available on your account.

Yes — l98 operates a tiered loyalty program that rewards players as they accumulate activity points through regular betting and gameplay. Higher tiers unlock benefits including faster withdrawal processing, personalised bonus offers, dedicated account managers, and higher deposit limits. Your current loyalty tier and point balance are visible inside your l98 account dashboard. Points are earned on all game categories including cricket betting, slots, live casino, and fishing games.

l98 uses 256-bit SSL encryption across all pages and transactions, meaning your personal data and financial details are protected to the same standard used by international banks. Player funds are held separately from operational funds to ensure they remain available for withdrawal at all times. l98 also enforces strict KYC (Know Your Customer) verification to prevent fraud, identity theft, and underage gambling. Thousands of players across Bangladesh use l98 daily without incident.

The minimum age to register and play on l98 is 21 years old. This applies to all game categories including sports betting, casino games, slots, and fishing games. l98 enforces mandatory age verification for all new accounts and reserves the right to request proof of age at any point. Accounts found to belong to users under 21 are permanently closed immediately, and any associated funds are voided without exception.

Log in to your l98 account, go to Account Settings, and open the Responsible Gaming section. From there, select "Deposit Limits" and choose a daily, weekly, or monthly cap in BDT. The limit takes effect immediately and cannot be increased until a mandatory 24-hour cooling-off period has passed. Decreasing your limit, however, applies instantly. l98 strongly encourages all players to set a deposit limit before they start playing.

If you feel that gambling is negatively affecting your life, you can request a self-exclusion directly through your l98 account's Responsible Gaming settings or by emailing [email protected]. Self-exclusion locks your account for a minimum of six months or permanently, depending on your choice. During the exclusion period, all marketing communications from l98 are suspended. This service is free, confidential, and can be activated immediately. l98 treats all self-exclusion requests as the highest priority.

The l98 support team is available 24 hours a day, 7 days a week. The most reliable way to reach us is by email at [email protected] — please include your registered mobile number and a clear description of your issue so the team can respond quickly. For responsible gaming emergencies such as an immediate self-exclusion request, mark your email subject line as "URGENT: Self-Exclusion" and our team will prioritise it within one hour during active hours.